How to Set Up and Look after Your Phox Compatible Water Filter Cartridge
How to Set Up Your Compatible Cartridge
Not long now! Just follow the steps below to get your compatible water filter ready and installed in your existing jug.
STEP 1
Start with a clean, empty cartridge.
STEP 2
Open up the cartridge by pulling a thumb tab away from the cartridge and lifting the lid out in the opposite direction.
STEP 3
Remove felt tray and grid from cartridge.
STEP 4
Open up your refill pack and pour into the cartridge.
STEP 5
Wipe inside rim of cartridge to allow clean connection with felt tray.
step 6
Place the felt tray back onto
the cartridge
STEP 7
Take out one carbon felt disk & insert on to felt tray. Once on felt tray, place grid on top of carbon felt.
STEP 8
Fit the lid securely on to the cartridge. Make sure all 6 teeth are showing above the lid.
STEP 9
Soak your compatible cartridge for 6 minutes.
STEP 10
Place the cartridge into the reservoir and fill up. Filter and pour out 2 full reservoirs before consuming
STEP 11
You are now ready to go!
How to Look After Your Compatible Cartridge
- Repeat the process for each new refill pack.
- Avoid exposing the cartridge to soap unless it's empty.
- Keep the cartridge submerged in water if unused for more than two days.
- Place the cartridge in the dishwasher for cleaning.
- Exceed the recommended lifespan of 45 days or 200L to prevent bacterial growth in the filter.
Troubleshooting Your Compatible Cartridge
The compatible cartridge is designed to fit into all jugs, kettles, and coffee machines that use Brita Maxtra & Maxtra+ cartridges. If it’s not fitting as expected, take a moment to double-check that your device is compatible. Still having trouble? Get in touch at service@phoxwater.com and we’ll be happy to help.
If you notice water leaking down the side of the cartridge, don't worry - it's an easy fix! Just follow these simple steps:
- Check that the gasket is properly in place on the cartridge.
- Twist the cartridge securely into the reservoir.
If the issue persists, send us a message at service@phoxwater.com.
If you feel that your water is filtering too quickly, remove the cartridge lid and press more firmly onto the blue grid to make sure the carbon felt is secure in the lid.
If your water is filtering slowly, it’s usually because the cartridge is blocked by media stuck in the grid. Remove the cartridge from the reservoir and run some water from the tap over the bottom of the cartridge to clear it.