How to Set Up and Look after Your Phox Wave Water Filter Jug
How to Set Up Your Wave
You’re so close! Simply follow the steps below, and you’ll be ready to enjoy your new Wave water filter jug.
If you are wondering how to set up a new refill pack, follow instructions 3 to 11.
STEP 1
Remove reservoir from main body and remove cartridge from reservoir. Wash each component of the jug
STEP 2
Remove the refill box from the original jug box.
STEP 3
Take out one refill bag and one carbon felt bag from the pack.
STEP 4
Take out the carbon felt disk and insert into the lid as shown.
step 5
Open up your refill pack and pour into the cartridge.
step 6
Fit the lid securely on to
the cartridge.
step 7
Half fill the main body with fresh cold water and soak cartridge for 6 minutes.
STEP 8
Twist the cartridge into the reservoir and fill up. Allow 2 full reservoirs to filter before consuming water.
STEP 9
Wash out the main body, as it may have deposits from step 8.
STEP 10
Place the reservoir back into the main body.
step 11
You are now ready to use your Wave!
How to Look After Your Wave
- Repeat the process for each new refill pack.
- Wash the jug 1 - 2 times per week.
- Avoid exposing the cartridge to soap unless it's empty.
- Keep the cartridge submerged in water if unused for more than two days.
- Pour water while the reservoir is full.
- Place the cartridge in the dishwasher for cleaning.
Troubleshooting Your Wave
If you notice water leaking down the side of the cartridge, don't worry - it's an easy fix! Just follow these simple steps:
- Check that the gasket is properly in place on the cartridge.
- Twist the cartridge securely into the reservoir.
If the issue persists, send us a message at service@phoxwater.com.
If you feel that your water is filtering too quickly, remove the cartridge lid and press more firmly onto the blue grid to make sure the carbon felt is secure in the lid.
If your water is filtering slowly, it’s usually because the cartridge is blocked by media stuck in the grid. Remove the cartridge from the reservoir and run some water from the tap over the bottom of the cartridge to clear it.