Preserving the filter when it won't be in use for over 5 days
When going on holiday the best thing to do is to keep the filter immersed in water, remove it and place it in the jug filled with water.
Tips & Troubleshooting
This section will give you tips on how to get the most from your Phox products and troubleshoot any problems that might arise.
Articles
How Do I Dispose of Used Filter Contents?
The used filter media does have to go in general waste, as they cannot go in household recycle or compost bins. We are constantly working on sustainable solutions so stay...
My Compatible Lid Won't Stay On
When using your Compatible Maxtra/Maxtra+ cartridge it's important to make sure that all 6 teeth around the top of the cartridge are showing above the lid(as shown in image below)....
Is the Product Dishwasher Safe?
V2 Jug The glass body of the product and plastic parts are dishwasher safe up to 50 degrees celsius. Do not place the non slip base of the jug in...
How do I wash my Phox jug?
We recommend cleaning the jug regularly with warm, soapy water and a soft non-abrasive sponge - tap water sits in the reservoir and we all know that can get smelly...
My Filter is blocked - How do I fix this?
If the flow from your cartridge has slowed down or you have some water stuck in the reservoir when filtering, this can be easily rectified by the following steps 1....